We redesign and analyse the workflow, in an effort to make it more efficient. Because BPR is a radical change activity, it cannot be repeated if it goes wrong the first time. Our team of professionals ensure that we involve the client in every step of the process to ensure satisfaction on completion of the project. Due to the drastic nature of BPR, it is essential to have buy in all the way from top management down.
The ultimate aim of BPR is to achieve customer satisfaction, reduce business costs and an increase organisational competitiveness through:
Clearly defined and measurable objectives are drafted in conjunction with management from the onset, in line with the company’s vision and mission. Whether the goal is reducing costs, improving quality of product, or increasing efficiency, the framework for what needs to be achieved has to be decided upon at the outset.
Once a clear goal is in mind, all processes are studied and those seen as ‘slacking’ or that can be improved are identified. Among these, processes with direct impact on the company’s output or those that clash with the company’s mission become part of the ‘red’ list. This clear identification is the difference between BPR success and failure.
With a list of slacking processes in hand, we identify how they were classified as such. Are they taking too much time to complete? Is the quality of the outcome being compromised? Whatever the issue, each process is judged objectively either against industry standards or ethically obtained competitor best practices.
An efficient and relevant IT system is an essential BPR enabler. Without such a system, it is not possible to keep a check on all factors affecting the change. Before setting out on a radical BPR activity, we seek to set in place information systems that can deal with the magnitude of the change.
Before any new product is launched, a prototype is tested out. A failure at a testing stage is never implemented on a larger scale. We identify and accept any limitations at the testing stage to ensure that the probability of failure is reduced to acceptable levels. As a key process, both the management’s attitude towards the new way of work and the employees’ outlook towards the change is carefully assessed.
Finally, we assist management in managing change brought about by BPR. We provide updated documentation, organizational structures, governance models as well as updated charts of authority and responsibility. This allow a smooth transition into the new way of work, and eliminates confusion.